Doktor Heyden Silvaner Old Vines Winebow

Fast Shipping and Professional Packaging

We can offer a variety of shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse personnel will pack each item according to our strict requirements. Before they are shipped, your goods will be thoroughly examined and secured. We ship to thousands clients every day in a variety of countries. This shows our commitment to being the largest retailer online in the world. Both Europe and the USA have distribution and warehouse centers.

Note: Orders with more than one item are assigned a specific processing time dependent on the particular product.

Prior to shipment We will inspect thoroughly the items you've ordered. The majority of orders are delivered within 48 hrs. Expected delivery time is between 3 and 7 days.

Returns

The inventory is always changing and we are unable to fully manage it because of the fact that many parties are involved, including our warehouse and factory. Stock levels can fluctuate at any time. It's possible that you may not receive your order after the order has been made.

Our policy is valid for 30 days. If you don't receive your product within the 30 days period, we are not able to issue either a return or exchange.

In order to be eligible for a refund your item must be in good condition and in the same condition as you received it in. You must have the item in the original packaging.